Meeting Information

Bruce deJong is Director of Talent Management, Learning and Leadership Development at Mutual of Enumclaw; a northwest regional commercial, farm, and personal lines insurer. He has been working in Claims and HR within the P&C industry for 35 years and has a Master’s degree in Applied Behavioral Science.

Bruce serves as a curriculum development advisor for the CIC program, and has been teaching with The National Alliance since 2018. Bruce also provides CE classes for Mutual of Enumclaw’s agents, is a seminar presenter for the National Association of Mutual Insurance Companies, and the Property Loss Research Bureau. He is also an executive coach and helps employees experience a rewarding insurance career by identifying and aligning their strengths.

Working in both Claims and HR provides unique perspectives for Bruce’s present work of facilitating thoughtful discussion and cultivating an engaging learning environment.

John Neal has over 20 years' experience in both personal and commercial lines insurance company operations with specific emphasis in the areas of risk management, risk analysis and risk financing. Within the Personal Lines market, John supported Farmers Insurance expansion into seven new Eastern states. Within Liberty Mutual's Commercial Market Lines, John was Manager of Analysis for Risk Management Solutions where he managed a team of twelve Risk Management Consultants responsible for supporting Liberty Mutual's Commercial Market Distribution and Service Management Department. John provided analytical support for consulting projects, risk financing design and structuring, finite (financial) insurance products, cost allocation projects, loss analysis, captive support, and industry benchmarking. Currently, John is the Risk and Operations Manager at Cleanetics, a design-build clean room specialist serving an array of industries.

John has also held positions as a Senior Risk Financing Analyst and Risk Management Consultant. Prior to entering the insurance and risk management field, John worked ten years in the pollution control and medical device industries as a chemical and manufacturing engineer, accountant, and financial manager.

John's academic background includes a BS from the University of California, Santa Barbara and an MBA from the University of Pittsburgh. He earned his CRM designation in 2005 and has been a CRM National Faculty member for The National Alliance since 2005. Currently, John supports faculty development for both CIC and CRM curriculums and also serves as an educational consultant.